15 Common Clues Your Account is in Trouble

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Common clues that your account is in trouble: 


1. Your phone calls go unreturned.

2. You do not get a timely response to your requests.

3. You don’t have a specific project underway.

4. Mindshare is decreasing.

5. The customer adds competing product lines.

6. Complaints increase, and customer satisfaction is decreasing.

7. The customer is not receiving measurable benefits.

8. The customer is relying less and less on your resources.

9. The customer is not taking advantage of training or other activities offered.

10. Contact with customers exceeds the minimal time limits you set between contacts.

11. You don’t know about new decision makers or organizational changes.

12. Your access to decision makers decreases.

13. The customer asks for more and more types of services, adjustments or product/service modifications you cannot offer.

14. A slight but steady decrease in the amount and type of business you are doing with the customer

15. Customer contacts are asking competitor comparison type questions.

These are only the most frequent of all that you could get. Make your own list, set up an early detection system, and develop strategies to prevent the most popular ones you and your colleagues experience.

Bestselling Books by Robert "Bob" DeGroot

Dr. Robert “Bob” DeGroot, M.Ed., DCH
Author of 22 Best Selling eBooks

Sales Training International

https://www.saleshelp.com for more information

© 2020 Robert P DeGroot

Dr. Robert "Bob" DeGroot is the founder and president of Sales Training International. He is a bestselling author, counselor, consultant, sales professional, and trainer. He has over 40 year's experience in the fields of sales, sales management, customer service, psychology, hypnosis, and program development. He holds a Bachelor of Arts degree in Psychology and Master of Education in School Psychology from Texas State University. He earned his Doctor of Clinical Hypnotherapy degree from the American Institute of Hypnotherapy. He is the author of 70 + Instructor-led training manuals, 50 + Web-based training courses, and 40 + books and ebooks.

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