General Strategy to "Preempt" Objections

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Your Competitor Analysis tells you where your competitors are strong and that those strengths can become objections. The Competitor Analysis also helps you identify how to neutralize each of these strengths.

When that's not possible, you're going to get objections, spoken or not. If you are unable to prevent it from happening, your next best strategy is to preempt it.

You preempt objections by bringing them up when it's most advantageous for you to address them and then close on the answer you provided.

The most effective way to do this is to structure your answer within a transition sentence.

Transition Sentences

Most people are unwilling to change their minds but are willing to make a new decision based on new or redefined information. With transition sentences, you can: 

  • Support without agreeing.
  • Help them save face.
  • Prevent arguments.
  • Pull rather than push (Judo strategy).
  • Prepare them to receive new information.

Examples

"Before we go too much further, there are a couple of areas that I would like to address that without explanation could raise concern."

"Many of our customers initially had a question about ____, until they found out ____." "And that's why we no longer have customer concerns about _____. That makes sense, doesn't it?"

"A valid concern some of our customers have is with the ______. So, to compensate we ___, ____, and ____. How do you see that working for you?" 

Fill in the blanks, and you're done.

Again, spotlight and stand on your Unique Selling Points (USPs). Find the pain caused or gain to be had by the missing Advantages and Benefits provided by your USP's Feature. Find out how often they have the pain or miss the gain, and put dollar signs to them. 

Find a penny, and with enough occurrences, you can quantify a million dollars. Take any emotion (negative or positive), and you can build it into a devastating catastrophe, an insatiable desire, or an emotional triumph. Watch how they do this in simple yet dramatic radio or TV advertisements. More on this later in our discussion about how to prevent money type objections.

Always keep in mind that if this is a sales stopping/stalling objection and you fail to address it when it's most advantageous for your to do so, and the prospect doesn't bring it up at that time, then it will do its damage when you're not around to handle it.

Resources:


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Select this link to the eLearning course: Objection Free Selling

Select this link to connect with Bob on LinkedIn. 

Dr. Robert "Bob" DeGroot, M.Ed., DCH
Author of 22 Best Selling eBooks



Sales Training International

https://www.saleshelp.com for more information


© 2020 Robert P DeGroot

Dr. Robert "Bob" DeGroot is the founder and president of Sales Training International. He is a bestselling author, counselor, consultant, sales professional, and trainer. He has over 40 year's experience in the fields of sales, sales management, customer service, psychology, hypnosis, and program development. He holds a Bachelor of Arts degree in Psychology and Master of Education in School Psychology from Texas State University. He earned his Doctor of Clinical Hypnotherapy degree from the American Institute of Hypnotherapy. He is the author of 70 + Instructor-led training manuals, 50 + Web-based training courses, and 40 + books and ebooks.

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